Downlio Planner

Support & contact

Downlio Planner is a day planner, training log, meal tracker and budget in one app for iPhone and iPad. Everything you write in it stays on your device.

Something not working, or a question about your subscription? Email guerrero.emmanuel23@gmail.com and include your iOS version and what you were doing when it went wrong — it makes a fix much faster.

Common questions

How do I cancel my subscription?

On your iPhone: Settings › your name › Subscriptions › Downlio Planner › Cancel. Subscriptions are billed by Apple, so cancelling has to be done there rather than in the app. If you cancel during the free trial you are not charged.

I subscribed but the app is still asking me to.

Tap Restore purchases on the subscription screen. That asks Apple to re-check the account signed in on the device. If you subscribed on a different Apple Account, sign in to that one first.

I changed phone. Do my records come with me?

Your subscription follows your Apple Account, so restore it on the new phone. Your planner data lives on the device, so move it across with an encrypted iPhone backup, or use Settings › Backup & data › Export on the old phone first.

How do I get my data out?

Settings › Backup & data › Export produces a complete, readable copy of everything the app holds. It is also on the subscription screen, so you can take a copy without subscribing.

Are the exercise diagrams and calorie figures reliable?

They are guidance, not instruction. Calorie and macro figures are estimates, and the movement diagrams are a sketch of the pattern — read the manufacturer’s instructions for any machine, and speak to a qualified professional before starting a new programme. The full notice is in the app under Settings.