Bloom — Support

Bloom: Plant & Garden Guide for iPhone and iPad

Bloom is a plant care encyclopedia that works offline. If something is wrong, confusing, or just missing, write to guerrero.emmanuel23@gmail.com and you will get a reply from the person who made it.

When reporting a problem, the two things that help most are the name of the plant you were looking at and what you expected to see instead.

Plants and care guides

A plant I want isn't in the library

Send the name and it goes on the list. Bloom ships 317 plants and the library grows with each update. Searches that find nothing are counted on your device so the gaps can be filled, but nothing about that leaves your phone — if you want a plant added, you have to actually tell me.

A guide says something I think is wrong

Please say so. Growing advice varies by climate and by grower, and Bloom's guides are written to be useful in the moment rather than to be the last word. If a guide is flatly wrong for your region, that is worth knowing.

Pet safety

Why does a plant say "unverified"?

Because nobody has confirmed it, and Bloom will not guess. 186 of the 317 plants carry a safe-or-toxic call that cites its source, usually the ASPCA's own listing for that exact species. The rest say "unverified" instead of inventing an answer, because a wrong answer about toxicity is the one that actually hurts an animal.

My pet ate something

Do not use this app for that. Call a vet or your local poison control line immediately. In the United States the ASPCA Animal Poison Control Center is (888) 426-4435; a consultation fee may apply. Bloom is a reference, not a veterinary service.

Subscriptions

What Premium changes

The free version includes 173 complete guides and shows one banner ad. Premium unlocks all 317, removes the ad, and adds My Garden tracking with stage reminders. Every new subscriber starts with a 7-day free trial.

Managing or cancelling

Subscriptions are billed by Apple, not by Bloom, so they are managed in Settings › your name › Subscriptions on your device. Cancelling there stops the renewal; you keep Premium until the period you already paid for ends. Deleting the app does not cancel a subscription.

I subscribed but Bloom still shows the free version

Open Bloom's paywall and tap Restore. That asks Apple directly whether a subscription is active. If it still says no, check that you are signed in with the same Apple Account that made the purchase — that is the usual cause.

Refunds

Refunds are handled by Apple, not by Bloom. Request one at reportaproblem.apple.com.

Ads and privacy

Why is there an ad?

It pays for the free tier. It appears on Home and Explore only — never on a plant guide, because covering care instructions with an ad is the one place it would cost you something real. Premium removes it, and on Premium the ad code never starts at all.

Are the ads targeted at me?

No. Every ad request Bloom makes is tagged non-personalised, and Bloom never asks for tracking permission or reads your advertising identifier. The full detail is in the privacy policy.

Notifications and data

Reminders aren't arriving

Check Settings › Notifications › Bloom on your device. Reminders are scheduled locally, so they need notification permission and they do not need a network connection.

Will I lose my garden if I delete the app?

Yes. Everything Bloom stores lives on your device and is removed with the app. There is no account and no server copy to restore from.

Contact

guerrero.emmanuel23@gmail.com

Privacy policy